Maida Vale Flood Alleviation Scheme

Hundreds of homes and businesses in Maida Vale have experienced dramatic flooding from heavy summer rainfall over a number of years. Thames Water and our contractor Optimise devised a solution to reduce the flooding risk for over 350 homes and businesses. The scheme includes new sewer tunnels under local, Central London roads and two new storage tanks to be constructed under local parks. It had the potential to cause widespread nuisance and disruption.

The importance of providing timely, targeted information on the project’s progress to MPs, councillors, community leaders, businesses and residents was recognised and care was taken to keep customers informed by a variety of means. As well as traditional letters and face-to-face meetings we held weekly surgeries, a web page, a quarterly magazine for residents and a text messaging service update fortnightly or when something needed to be communicated.